Your order will be safely packed with love and ship promptly from our IL location; in most cases orders ship same day. We ship worldwide and welcome international orders.
Shipping charges are calculated based on the total weight of each order and include complimentary shipping insurance. There are no additional handling or processing fees. Any miscalculated overages are refunded at the time of shipment.
Once an order has been shipped, an email notification including tracking information will be sent to the email address used when ordering.
OPEN BOX POLICY
In an effort to minimize shipping costs to those who plan to shop regularly we offer an environmentally friendly option of combining multiple orders to reduce the amount of shipping materials being used.
- All open boxes must be paid in full before the end of each month.
- Open boxes cannot be combined with live sale orders or payment plans.
- Open box listings are located in the 'Custom Listings' section here.
Free domestic shipping is applied to all orders of $250 or more, including live sale adoptions.
Please note: Once shipments have been processed by the carrier all tracking and shipment status information including estimated delivery dates/times is available on the applicable carrier website. Unfortunately, we do not have access to any information beyond what is available to you. Before reaching out to us please contact your local post office for questions regarding shipping updates.